Do I need to install any software?
No. All Optyq.Data dashboards are cloud-native. You will receive a secure login to access your live analytics from any web browser on desktop or mobile.
What if my business data is currently "messy" or in Excel?
That is common for SMEs. Our process includes a full data-cleaning and normalization phase. As long as you can export a CSV or Excel file, we can map it into our Python engine.
How do you ensure POPIA compliance?
We use end-to-end encryption for all data transfers and host each client in a siloed, isolated environment. We provide full data purging upon contract termination.
How long does it take to see the first dashboard?
Tier 1 & 2 setup typically takes 7-10 business days. Tier 3 (Predictive) takes up to 21 days due to the machine learning model training requirements.
Is there a long-term contract commitment?
No. We operate on a month-to-month retainer with a 30-day notice period. We focus on delivering ongoing value rather than legal lock-ins.
Can you integrate with my existing GPS or POS system?
Yes. If your provider allows API access or CSV exports (like many logistics and retail systems in SA), we can automate your data pipeline.
What is the difference between Tier 2 and Tier 3?
Tier 2 explains *why* things happened (Diagnostic). Tier 3 uses ML to forecast *what will happen next* (Predictive), like 90-day demand or fuel trends.
How often is the data updated?
Depending on your needs, we set up daily, weekly, or monthly refreshes. Most SMEs find weekly deep-dives best for operational adjustments.
Do you offer support if I don't understand the charts?
Absolutely. Every subscription includes a monthly 1-on-1 walkthrough where I explain the insights and suggest data-driven operational changes.
Is Optyq.Data only for South African businesses?
Our models are built to global standards, but our industry expertise (e.g., SA Logistics routes and Pharmacy codes) is specifically optimized for the local SME market.